Booking Terms & Conditions
Rental Price: the weekly rental prices are listed in US Dollars. For payment in Sterling or Euros, the conversion rate will be notified at the time of booking.
Payment Terms: 30% of the total rental price upon booking. Rental balance is due 8 weeks (56 days) before arrival. Bookings made less than 8 weeks (56 days) before the arrival date must be paid in full at the time of booking. Upon completion of the deposit payment, instructions will be given on how to reach the property.
Property Reservation: when you ask us to reserve the property we will send you a Booking Agreement to complete, and the property will be reserved in your name for the requested dates pending completion of the Booking Procedure.
Booking Procedure: when the signed Booking Agreement and the initial rental deposit have been received, we will confirm the booking in writing.
Standard Rental Week: from Saturday afternoon at 4pm to the following Saturday morning at 10am (unless otherwise agreed).
Included in weekly rental price: WiFi internet, electricity, cooking gas, hot water consumption and 1 week’s supply of clean bed linen and towels.
Excluded from weekly rental price: central heating and air-conditioning, telephone calls outside Italy, firewood, supplementary maid service, in-house meals on request, wine tours, cooking lessons.
Arrival and Departure: standard arrival time at the property is between 4pm and 7pm. If you are unable to arrive within this timescale, please notify us beforehand or phone to advise us of any delays after reaching Italy. Departure from the property at the end of your stay is not later than 10am.
Number in party: the total number in the party must not exceed the accommodation capacity of the property. Please ask us well in advance of your arrival if you should wish to add an additional person to the rental party.
Security Deposit: the security deposit (when requested) should be paid with the rental balance, or on arrival at the property. Please advise us of any damage, however small, at the end of your stay.
Camping: camping in the grounds of the property is not permitted.
Pets & domestic animals: only on request - please ask beforehand if you wish to bring your pet with you.
Final Cleaning: Please leave the property tidy and in good order on departure (fridge empty, garbage taken away, beds stripped, kitchen and bathrooms tidy).
Cancellation by Guests : cancellation of the booking must be notified to us in writing. For cancellation up to 56 days (8 weeks) before the date of arrival on the property, the charge is 30% of the total agreed rental amount. For cancellations made less than 56 days (8 weeks) from the date of arrival on the property, the charge is 100% of the total rental amount specified in the Booking Agreement. We will not reduce or waive these terms in the event of circumstances beyond control such as illness, injury or death, flight cancellations, war, civil uprisings, terrorist attacks, labor strikes, earthquakes, floods, drought, fire, storm damage or force majeure.
Cancellation by Owner: if, for reasons beyond our control, we are forced to cancel the reservation, we will undertake to find a suitable alternative or give you a total refund of all monies paid to date.
Travel Insurance: We do not provide or promote travel insurance. Nevertheless we strongly advise you to make the necessary arrangements with a reliable insurance company to cover all stages of the holiday including illness or injury, theft of personal belongings, flight or transport cancellations as well as cancellation of the rental booking itself.
Complaints: We make all efforts to ensure that the property booked is in perfect condition and fully functional prior to your arrival. But should any of the domestic systems or appliances, or services malfunction during your stay, repairs will be carried out as soon as possible. We do not accept liability for events beyond control such as breakdowns, leaks, power cuts, water shortages, floods, storm damage, theft, fire or force majeure.
These conditions are accepted by the client and all members of the rental party upon signature of the Booking Agreement.
Giuseppina De Palma - c.s. 154 MONTANARE, 52044 Cortona (AR), Italy. Partita IVA N° 014781305